Chatbots are the Future
 of Healthcare.

Healthcare at a tipping point

Healthcare accounts for 18% of the US economy. 65% of its customers — patients — believe their providers could do a better job of engaging them. More than half share experiences online and the reviews speak for themselves. Hospitals rank below most other service industries on Yelp, at 2.4 stars out of 5.

Average yelp rating for hospitals: 2.4
Solution: mobile yes, apps no

With 85% of adults owning smartphones, the world has clearly gone mobile. Apps, however, are not the answer.


2%

Adoption Rate 2%

There are around 318,000 mobile health apps on the market, but only 2% of patients engage with hospital apps.

90%

Abandonment rate 90%

90% of an app’s users disappear 30 days after download, and users delete one app for every new one they download.


88%

Time spent in 5 apps 88%

People are downloading fewer apps and consolidating app usage, with 88% of their time spent in just five apps.



The rise of text messaging

93% of us are texting, and 98% of messages are opened. Text messaging is convenient, intuitive, and doesn’t require training or downloading.


Text messaging in healthcare

Meet patients where they
 are, with a conversation.

People aren’t only texting friends and family — 90% also want to text businesses. Healthcare providers that augment human expertise with text-based communications will transform the patient experience and they’ll do it on the platform consumers prefer — their mobile phones.

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Most people also want to text businesses
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Say hello to chatbots

Chatbots are mobile, text-based conversations. By 2020, chabots will automate $65B of consumer engagement. Healthcare’s patient workflows are defined, repeatable, and primed for chatbot automation. Here are a few
 examples of how chatbots are improving healthcare:


Improve the ED experience from
check-in to post-discharge.

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Reduce wait times and prepare
patients for tests.

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Help find doctors and make
appointments.

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Improve care plan literacy,
check-ins, and remote monitoring.

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