Banner Health Deploys LifeLink-Powered Chatbots to Improve Patient Experience Across Emergency Department Network
July 22, 2019
July 22, 2019
July 10, 2019
In what could be the ultimate win-win-win scenario, chatbots can increase time for in-person interactions while simultaneously delivering process efficiency and higher satisfaction around surgical procedures.
June 25, 2019
June 19, 2019
A discussion about the shifting dynamics of surveys, specifically in the hospital environment, where HCAHPS scores can influence significant financial rewards or penalties.
June 5, 2019
What if there was a better way to educate patients? Say hello to conversational technology.
May 31, 2019
Banner Health is investing in innovation. We are thrilled our chatbots are a part of their journey.
May 29, 2019
Privacy in healthcare is a big deal. As voice becomes a more common way of interacting with devices, confidentiality of personal medical information becomes harder to maintain.
May 21, 2019
A discussion around how chatbots can transform the traditional call center while delivering a better patient experience.
May 7, 2019
As the industry moves towards more value-based and risk-sharing contracts, providers can’t afford to leave outcomes outside the hospital to chance. Chatbots can help.
April 17, 2019
How innovators are addressing Referral Management to reduce readmissions and build a tight, long-term patient-provider relationship.
April 11, 2019
Doctors and nurses are rock stars, plain and simple. Unfortunately, there are not enough of them to go around. It’s time to refocus innovation efforts.
April 3, 2019
How emerging innovations in mobile communications can potentially flip the call center model upside down to something that has unlimited scale, 24x7x365.
March 21, 2019
Healthcare call centers face many challenges, but help is on the way.
March 15, 2019
A conversation around what innovators are talking about at the nation’s biggest hospitals.
February 28, 2019
We’ve managed to sequence the entire human genome, get a man to the moon, and motivate even the most extreme hoarders to adopt the KonMari Method. Could healthcare spark joy?
February 20, 2019
A discussion around some of the value areas that are being explored as hospitals look to invest in new, patient-centric mobile technology. The strategy of starting in the high value and high volume areas of the hospital has the potential to pay off quickly.
February 13, 2019
Listening to patients matters. Understanding their experience outside the hospital can inform clinical decisions in a way that lab values and imaging never can.
February 5, 2019
In this episode, Justin Mardjuki and Greg Kefer talk about how chatbots can be a viable option to improve the research process, during both trial and in-market phases across large patient populations.
January 30, 2019
Hospital call centers are critical to maintaining hospital-patient communication. It’s time to start recognizing their potential to drive customer satisfaction and loyalty.
January 22, 2019
This episode of Digital Conversations focuses on patient engagement technology that enables real-time satisfaction measurement.
January 14, 2019
Let’s 10x the number of conversations patients have with their providers each year. We’ll all be healthier and happier because of it.
January 8, 2019
A SlideShare perspective on the ED opportunity and how conversational chatbots can make a difference for patients and clinical teams.
December 18, 2018
In this episode of Digital Conversations, Jenn Berry, a Conversational UX Engineer from LifeLink, describes how modern conversational chatbot design must consider the moment and then deliver a patient experience that’s human-like, but also not a human imitation.
December 12, 2018
Will transformation of healthcare happen at the speed of bleeding edge tech?
December 8, 2018
Chatbots can improve the customer experience, and improve efficiency. If most of the dialogue and the content is automated, costs will fall sharply.
December 4, 2018
This episode of Digital Conversations is a discussion around the concept of the “long arc” of patient engagement in healthcare — the bi-directional experience versus the broadcast approach that takes place over the course of time between hospitals and their patient populations at scale.
November 27, 2018
Despite significant advancements in chatbot technology, there are a LOT of bots out there that do very little beyond saying “hello” before offering up a batch of Web content or a human agent.
November 14, 2018
This episode of Digital Conversations focuses on some of the design concepts that are going on behind the scenes in conversational technology.
November 7, 2018
The technology behind the modern marketing experience is evolving rapidly.
November 1, 2018
A brief SlideShare that lays out some facts and concepts about the potential of conversational chatbots in healthcare.
October 24, 2018
In this episode of Digital Conversations, Greg Kefer and Greg Johnsen discuss how EHR systems of record and various engagement solutions can deliver against modern consumer expectations today and in the future.
October 17, 2018
Baby Boomers and Generation X, next in line to become the heavy users of healthcare, are IT literate and will embrace and expect innovation from their providers.
October 17, 2018
With margin-pressure, patient attrition, and dwindling census numbers all top-of-mind, leading CFOs are turning to the retail sector for an engagement tool -- Artificial Intelligence (AI) chatbots.
October 10, 2018
In this episode of Digital Conversations, Greg Johnsen and Greg Kefer discuss the significant value potential of focusing patient engagement technology investments to improve the emergency department experience.
September 20, 2018
Consumers expect a high level of IT capability for most of their commercial experiences. Service and retail businesses have been dealing with this for decades. Now it’s time for the healthcare industry to catch up, or pay a steep price moving too slowly.
September 12, 2018
In this Digital Conversations episode, Justin Mardjuki and Greg Kefer discuss recent research into hospital peer review performance and some of the opportunities to improve.
September 4, 2018
Still, the transition is inevitable, and the more challenging the environment, the more urgent it will be for providers to be able to work top-of-license and provide high-value clinical care that patients can recognize and appreciate.
August 28, 2018
Chatbots are changing the way people engage with technology. In this episode of Digital Conversations, Greg Johnsen and Greg Kefer describe bot technology, how it works, and where it is impacting the customer experience across healthcare.
August 16, 2018
It’s this tailored, high-touch experience, replicated across thousands of patients, that will help hospitals transform populations of patients lost to follow-up into highly engaged, loyal patients.
August 8, 2018
If hospitals want to win in today’s consumerized, value-driven world, a premium, personalized digital presence is table stakes.
July 31st, 2018
In this episode of Digital Conversations, Greg Kefer and Greg Johnsen discuss the emerging trend of mobile, conversational technology and how this is changing the way patients will interact with healthcare providers.
July 24, 2018
Hospitals should look to other service industries and leverage the lessons they’ve learned to engage their consumers at scale, on mobile. While some companies are finding success with app-only strategies, many leading companies are now meeting their customers where they spend most of their mobile time: message-based channels.
July 19, 2018
As technology continues to venture its way into the health sector, there seems to be less person-to-person contact in guiding patients back to health. With the increase of technology, patients can now receive health notifications at the click of their fingertip. CareThrough, a healthcare service provider, is joining the technology realm by implementing LifeLink’s AI chatbot for their patients.
July 17, 2018
Today, hospitals find themselves in a situation where they must compete for patients and revenue. Nailing the Emergency Department experience is a marketing opportunity.
July 9th, 2018
There is a level of DNA that gets built around the customer that begins with marketing awareness and then continues through shopping, the purchase, and then on to continuous engagement that’s designed to drive repeat purchases and peer endorsement. This is where healthcare is headed.
June 12, 2018
Technology is finding new ways for healthcare to be more seamless for patients and clinicians. This means many companies are turning to and creating chatbots to help assist their clients and patients...
June 10th, 2018
There is also a tremendous patient engagement opportunity with AI. Trzinski added, “What’s driving a lot of it is we’re at this tipping point where patients need to be empowered as consumers and are looking for a retail-like experience.”
May 17, 2018
“Pairing mobile technology with care navigators helps providers achieve value-based care goals in this new era of the digitally-connected consumer. Our partnership with LifeLink ensures providers can jump the curve to high quality patient engagement and outcomes at scale.” said Dr. Michael Murphy, CEO of HealthChannels.
May 17, 2018
After a successful download of an app, an IT executive may declare victory, but it’s not. In healthcare, an app download is the equivalent of reaching a website home page.
May 5, 2018
The explosion of online health information has transformed us from passive consumers of care services to active purchasers making empowered purchase decisions.
March 8, 2018
“The BFOR trial seeks to establish a better care management model that enables individuals with heightened risk to gain the genetic insights to take charge of their health.” said Yuri A. Fesko, MD, Medical Director, Oncology, Quest Diagnostics.
March 8, 2018
“Genetics needs to be more available to more people. That is clear to all of us. It’s just a matter of people understanding what they’re signing up for and making sure there’s not a misunderstanding or people are not being misled into thinking they don’t have any risk.” — Huma Rana, clinical director for cancer genetics and prevention at the Dana-Farber Cancer Institute, Massachusetts.
March 7, 2018
“This is not recreational genomics.” — Dr. Kenneth Offit, MD, MPH, Memorial Sloan Kettering Cancer Center, New York City
March 7, 2018
“The Food and Drug Administration (FDA) approved the first at-home genetic test for breast cancer genes, opening the door to the next stage in personalized DIY medicine. But how reliable — and how useful — are the results going to be?”