LifeLink is pioneering a new class of patient experience technology that’s mobile, conversational, and simple. COVID-19 has forced every healthcare organization to re-think care delivery, and we’re at the forefront of making care more virtual, scalable, and accessible.
LifeLink delivers a powerful combination of patient chatbot, workflow automation, and systems integration capabilities. We work with some of the largest healthcare systems and pharma companies in the world to automate millions of high-value patient touchpoints ⸺ everything from getting ready for appointments and following up on referrals, to enrolling in clinical trials and managing complex special therapies.
We’re a passionate team that’s built successful enterprise solutions before and we’re pulling off industry firsts. Our success will depend on continuing to attract creative, collaborative, and driven people.
About the Position
A Solutions Consultant is a hybrid between a product manager, a project manager, and a UX designer for LifeLink-powered customer solution deployments. You will lead a small team of solutions engineers through the process of deploying the LifeLink platform and targeted solution templates, to solve specific customer needs. Each deployment typically takes 4-8 weeks, and the work includes discovery, design, implementation, testing, launch, and the iterative improvement of the workflow solution.
Who will thrive as a Solutions Consultant?
Solutions Consultants love to solve customers’ problems. Their communication style engenders trust and confidence. Their genuine curiosity leads them to listen carefully and ask probing questions. They understand that what people ask for, and what they actually want, are often different things. They enjoy turning chaos into order and understand that details matter. They appreciate functional design that elegantly delivers its intended value. They aren’t afraid of technical complexity and enjoy working with engineers to understand technical concerns and limitations. They are effective at balancing competing priorities. They stay calm under pressure.
Key Solutions Consultant Responsibilities
Required Skill Set
Other Valuable Skills
Diversity and Inclusion
LifeLink believes that a team with a diversity of backgrounds, perspectives, and skills increases our potential for valuable insights. We also understand that supporting heterogeneity is hard and requires ongoing effort. We work hard to create a positive environment so that our entire team can thrive.
Compensation and Benefits
Competitive compensation and early stage equity commensurate with experience. Full health benefits package, 3-4 weeks of open PTO, generous parental leave, and a culture that emphasizes work-life balance.
Please send a resume and cover letter to firstname.lastname@example.org. Use the subject “[Solutions Consultant]”.