Director, Product Management (Customer Solutions)

About our company

Healthcare is a $3.2T industry. While clinical care is more advanced than ever, successful patient engagement has proven to be healthcare’s biggest challenge. It’s costing us $33B each year in avoidable hospital admittances, higher treatment costs, and preventable deaths. We can do better.

LifeLink is the conversational engagement platform for healthcare. We work with some of the largest healthcare systems and pharma companies in the country to reach their patients on mobile and messaging, with personalized, natural, and contextual conversations. LifeLink chatbots automate thousands of high-value patient touchpoints before, during, and after healthcare visits, resulting in improved operational efficiency, increased customer satisfaction, and superior brand loyalty.

We’re a passionate team that’s built large-scale enterprise solutions before. We’re backed by a world-class board and we’re pulling off industry firsts. Our success will depend on continuing to attract creative, collaborative, and driven people.

About the product

LifeLink has built an enterprise-grade, HIPAA-compliant technology solution to solve healthcare’s most critical patient engagement needs. We’ve pulled together a powerful combination of conversational patient experiences, management consoles, data-driven state models, chatbot authoring tools, systems integrations, and analytics tools, that powers millions of conversations each year.

About the position

  • Oakland, CA
  • Full-time
  • Group: Products

As the Director of Product Management for the Customer Solutions team, you will own the vision, roadmap, and execution of LifeLink’s conversational solutions.

Specific work will include:

  • Define product vision, strategy, and roadmap for the Customer Solutions team
  • Lead customer needs discovery, user research, and market testing activities
  • Develop key metrics to guide decisions and measure success
  • Find creative ways to prototype solutions and validate hypotheses before implementing them
  • Collaborate closely with customers, product marketing, engineering, design, and executive leadership
  • Empathize with our customers and end users and constantly represent those perspectives that are not present to represent themselves
  • Own execution: writing user stories, prioritizing the backlog, acceptance testing, and managing releases
  • Recruit and mentor new product team members as the company grows
  • Facilitate and improve agile team processes: project inceptions, iteration planning meetings, retrospectives, and daily standups
  • Foster a positive, inclusive environment for a team with a diversity of personalities and communication styles
  • Report directly to the VP of Product

Required skills and experience:

  • 6+ years of product management experience, preferably in B2B SaaS, delivering successful software products/features from conception to maturity
  • An ability to spot implicit assumptions and ambiguities, distill underlying concerns from proposed solutions, decouple objectives, ask questions that elicit creativity, and ruthlessly prioritize
  • Experience recruiting, mentoring, and managing other product managers
  • An ability to craft clear and concise language (e.g. for chatbot scripts)
  • An ability to understand technical discussions about architecture and implementation decisions
  • Experience with Agile and Lean methodologies, ideally in an Extreme Programming (XP) or similar style process
  • A strong grasp of user research and hypothesis-driven design
  • Undergraduate degree (preferably technical) or equivalent experience

Other valuable skills:

  • Prior experience in software engineering, design, or customer success
  • Prior experience with health care or conversational interfaces (i.e. chatbots)
  • Prior experience building software in highly regulated industries

Diversity and Inclusion

LifeLink believes that a team with a diversity of backgrounds, perspectives, and skills increases our potential for valuable insights. We also understand that supporting heterogeneity is hard and requires ongoing effort. We work hard to create a positive environment so that our entire team can thrive.

Compensation and Benefits

Competitive compensation and early stage equity commensurate with experience. Full health benefits package, 3-4 weeks of open PTO, generous parental leave, and a culture that emphasizes work-life balance.


Oakland, CA (just 2 blocks from 12th Street BART)

To apply

Please send resume and cover letter to Use the subject “[Director of Product Management]”.