About Lifelink Systems
Lifelink Systems is pioneering a new class of patient experience technology that’s mobile, conversational, and simple. COVID-19 has forced every healthcare organization to re-think care delivery, and we’re at the forefront of making care more virtual, scalable, and accessible.
Lifelink Systems delivers a powerful combination of patient chatbot, workflow automation, and systems integration capabilities. We work with some of the largest healthcare systems and pharma companies in the world to automate 10M patient conversations a year — everything from getting ready for appointments and following up on referrals, to enrolling in clinical trials, and managing complex special therapies.
We’re a passionate team that’s built successful enterprise solutions before and we’re pulling off industry firsts. Our success will depend on continuing to attract creative, collaborative, and driven people.
About the Position
As the Director, Product Management (Provider Systems), you will own the vision, roadmap, and execution of our solutions for provider systems. Provider systems engage us to automate dozens of patient workflows, including requesting and scheduling appointments, preparing for visits (e.g. reminders, intake, check-in), and following up after visits (e.g. care plans, referrals, test results).
Who will Thrive in this Role?
Someone who loves to solve customers’ problems. Their communication style engenders trust and confidence. Their genuine curiosity leads them to listen carefully and ask probing questions. They understand that what people ask for, and what they actually want, are often different things. They enjoy turning abstract opportunities into actionable plans. They appreciate functional design that elegantly delivers its intended value. They aren’t afraid of technical complexity and enjoy working with engineers to understand technical concerns and limitations. They are effective at balancing competing priorities. They stay calm under pressure.
Specific Work will Include:
Required Skills and Experience
Other Valuable Skills
Diversity and Inclusion
Lifelink Systems believes that a team with a diversity of backgrounds, perspectives, and skills increases our potential for valuable insights. We also understand that supporting heterogeneity is hard and requires ongoing effort. We work hard to create a positive environment so that our entire team can thrive.
Compensation and Benefits
Competitive compensation and early stage equity commensurate with experience. Full health benefits package, 3-4 weeks of open PTO, generous parental leave, and a culture that emphasizes work-life balance.
LocationOakland, CA; Denver, CO; or fully remote (PT or MT time zones)
Please send a resume and cover letter to firstname.lastname@example.org. Use the subject “[Director, Product Management (Provider Systems)]”.