Customer Success Manager

Customer Success


  • Full-time
  • Group: Customer Success

About Lifelink Systems

Lifelink Systems is pioneering a new class of patient experience technology that’s mobile, conversational, and simple. COVID-19 has forced every healthcare organization to re-think care delivery, and we’re at the forefront of making care more virtual, scalable, and accessible.

Lifelink Systems delivers a powerful combination of patient chatbot, workflow automation, and systems integration capabilities. We work with some of the largest healthcare systems and pharma companies in the world to automate millions of high-value patient touchpoints — everything from getting ready for appointments and following up on referrals, to enrolling in clinical trials and managing complex special therapies.

We’re a passionate team that’s built successful large-scale enterprise solutions before and we’re ​pulling off industry firsts​. Our success will depend on continuing to attract creative, collaborative, and driven people.




About the Position

As a Customer Success Manager, you will own the post-launch relationship with our provider system and life sciences customers.

Key Responsibilities

  • Build relationships with customer executives to drive product adoption, satisfaction, and growth
  • Ensure our customers understand post-launch by tracking KPIs and holding Quarterly Business Reviews
  • Be the subject matter expert on our customer-facing analytics and reporting solutions
  • Build our Customer Success playbook for specific solutions and customer verticals
  • Collaborate with Marketing to build champion customer relationships
  • Advocate for our customers’ needs to inform our product strategy and roadmap
  • Report to the VP Product Marketing

Required Skills and Experience

  • 2+ years work experience in implementation, account management, customer success, consulting, or analyst functions
  • Ability to craft clear narratives from qualitative and quantitative data
  • Experience analyzing large sets of data to identify insights and define KPIs
  • Strong presentation, written, and verbal communication skills
  • Undergraduate degree or equivalent experience

Other Valuable Skills

  • Deep knowledge of Business Intelligence systems (Tableau, Domo) and SQL
  • Technical aptitude (you don’t code, but you’re comfortable speaking about APIs)
  • Track record of creating and managing executive relationships
  • Prior experience in healthcare or digital health

Diversity and Inclusion

Lifelink Systems believes that a team with a diversity of backgrounds, perspectives, and skills increases our potential for valuable insights. We also understand that supporting heterogeneity is hard and requires ongoing effort. We work hard to create a positive environment so that our entire team can thrive.

Compensation and Benefits

Competitive compensation and early stage equity commensurate with experience. Full health benefits package, 3-4 weeks of open PTO, generous parental leave, and a culture that emphasizes work-life balance.

Location

Oakland, CA; Denver, CO; or fully remote (PT or MT time zones)

To Apply

Please send a resume and cover letter to jobs@lifelink.com. Use the subject “[Customer Success Manager]”.